We want you to be happy with your Smart Food Nutrition Scale. If it isn't right for you, here is how returns work.
30-day returns
You can return the scale within 30 days of delivery for a refund. To be eligible, it must be in its original condition, with the user manual and all included parts, and in its original packaging where possible.
Who pays return shipping
- Changed your mind? You pay the return shipping, and we refund the price of the item.
- Arrived damaged, defective, or wrong? We cover the return shipping (and may not need the item back at all). You can choose a full refund or a replacement. Please send us a photo of the problem within 7 days of delivery so we can sort it out quickly.
How to start a return
- Email support@massgleaf.com with your order number and the reason for the return.
- We will send return instructions and the return address within 2 business days. Please don't ship anything back before you hear from us.
- Pack the scale securely and keep your tracking number. We can't refund returns that are lost on the way back without tracking.
Refunds
Once we receive and check the return, we refund your original payment method within 5 business days. Your bank or card issuer may take a few more days to show it.
Exchanges
We don't do direct exchanges. The fastest route is to return the item for a refund and place a new order. For damaged or wrong items, we can send a replacement instead of a refund if you prefer.
What can't be returned
- Items returned more than 30 days after delivery.
- Items damaged by use, liquid, or dropping, or with missing parts.
Cancelling an order
Contact us as soon as possible if you want to cancel. If the order hasn't shipped yet, we will cancel it and refund you in full. If it has already shipped, the 30-day return process above applies.
Questions
Email us at support@massgleaf.com and we'll reply within 1 business day.